Privacy Policy

Last updated: 28 July 2026

Open Electrical is committed to protecting your privacy. This policy explains how we collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to this website and to the solar, battery and electrical services we provide across Brisbane and South East Queensland.

Who we are

Open Electrical is a family-owned solar and electrical company based in Brisbane. When this policy says “we”, “us” or “our”, it means Open Electrical. If you have any questions about your privacy, you can reach us through our contact page.

Information we collect

We only collect information we genuinely need to help you. Depending on how you deal with us, that may include:

Your name, email address, phone number and postal or site address.
Details about your property and energy use, where relevant to a quote or installation.
The content of your enquiry and any messages, quotes or correspondence between us.
Technical information collected automatically when you visit the site, such as your IP address, browser and device type, and the pages you view.

How we collect it

We collect most information directly from you: when you complete a form, call or email us, or engage us for work. Some technical information is collected automatically through cookies and our hosting provider's server logs. Occasionally we receive information from third parties, such as a review you choose to leave on a platform like Google.

How we use your information

To respond to your enquiries and prepare quotes.
To design, supply, install and service solar, battery and electrical systems.
To manage our relationship with you and provide support and warranty service.
To improve our website and understand how it is used.
To meet our legal, regulatory, safety and warranty obligations.

We only send you marketing where you would reasonably expect it or have agreed to it, and you can opt out at any time.

Cookies and tracking

Cookies are small text files stored on your device that help the site work, remember your preferences and, where enabled, measure how the site is used. We use:

Necessary cookies that make the website function and keep it secure.
Preference cookies that remember your choices, including your cookie consent settings.
Analytics cookies, where enabled, that help us understand how visitors use the site so we can improve it.
Marketing cookies, where enabled, that help us measure and improve our advertising.

You control non-essential cookies through the consent banner on our website, and you can change your choice at any time using the cookie settings. You can also block or delete cookies in your browser, though some parts of the site may not work as well.

We do not sell your personal information. We share it only where needed to run our business and deliver our services, including with:

Our team and the installers who carry out your work.
Suppliers and manufacturers, where required to fulfil an order, warranty or rebate claim.
Trusted technology providers that host our website and store our data, deliver our emails, protect our forms from spam (for example Google reCAPTCHA or Cloudflare Turnstile) and provide embedded maps.
Anyone else you ask us to, or where we are required or authorised by law.

Overseas disclosure

Some of our technology providers store or process data on servers outside Australia, including in the United States. Where that happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

How long we keep it

We keep your personal information only for as long as we need it for the purposes above, including to meet warranty, tax and other legal obligations. When we no longer need it, we take reasonable steps to delete or de-identify it.

Data security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, so while we work hard to protect your information we cannot guarantee absolute security.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, and there is normally no charge.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.